How We Help
Explore our most popular Services
LEADERSHIP DEVELOPMENT
Emerging leader, Supervisor, and Executive Training
Keynotes, Workshops, and Multi-Session Development Journeys
Practical tools for communication, accountability, and influence
Culture Building
Team-building and communication workshops
Employee engagement and culture alignment sessions
Conflict resolution and professionalism development
Executive Coaching
Executive Team group development
One-on-one Executive Coaching
Strategic thinking and decision-making support
Contact Center Consulting
Transform your contact center into a powerful driver of member experience, operational efficiency, and organizational value.
Data-driven performance and workflow analysis
Emotional resilience and service training
Leadership development for contact center supervisors
Leadership Development
Develop leaders at every level, from emerging talent to executive teams, through practical, engaging, and transformational learning experiences.
Coaching College
A long-term leadership development experience designed to grow supervisors and managers together throughout the year. Choose from over 40 leadership topics or explore high-impact books selected by your executive team. Participants read ahead and then bring the concepts to life through facilitated discussions, practical application, and shared learning. This common language builds culture, strengthens relationships, and sharpens leadership skills in areas like accountability, coaching, change management, and emotional intelligence — creating lasting organizational impact.
Emerging Leaders Program
Prepare your next generation of leaders before they step into formal roles. Many high performers are promoted without receiving leadership training — this program helps them hit the ground running. Participants develop foundational leadership skills, build confidence, and learn how to influence, communicate, and motivate others. It also helps organizations build a deep leadership bench and reward high-potential employees while preparing them for future opportunities.
Emotional Intelligence
Emotional intelligence is the foundation of effective leadership. This program focuses on developing self-awareness, self-management, social awareness, and relationship management — the core skills that drive influence and performance. While IQ may open the door, EQ helps leaders build trust, strengthen relationships, and create lasting impact. Participants learn how to manage emotions, inspire others, and elevate team performance through meaningful connection.
360 Degree Reviews
Everyone around you has a perspective on your leadership — wouldn’t you want to understand it? Our confidential and anonymous 360° review process provides safe, honest feedback focused entirely on development. Participants gain valuable self-awareness, uncover blind spots, and identify both strengths and growth opportunities. The feedback is delivered as a gift — separate from HR evaluation — making it one of the most powerful tools for personal and leadership growth.
One-on-One Coaching
Personalized leadership development tailored to individual needs. One-on-one coaching provides a confidential, unbiased environment to address challenges, strengthen skills, and accelerate growth. Whether supporting high-potential leaders, navigating difficult situations, or deepening accountability and effectiveness, customized coaching creates focused progress and meaningful transformation
Executive Team Training
Leadership development doesn’t stop at the top. Executive teams benefit from intentional growth in areas such as strategic planning, trust building, communication, and conflict resolution. As influence increases, alignment becomes critical. This program strengthens collaboration, improves decision-making, and helps executive teams lead with clarity and unity — because leadership has no finish line.
Culture Building
Culture becomes the very best of what we intentionally create — or the very worst of what we allow. While leaders often receive development, strong cultures are built when everyone is equipped with the skills to communicate effectively, build trust, and elevate performance together. These programs focus on developing the behaviors, mindsets, and relationships that create a positive, high-performing workplace.
Leading Without a Title
Leadership is not defined by position — it’s defined by influence. This program empowers individuals at all levels to lead through example, motivation, and positive impact. Participants learn how to influence others, take ownership, and contribute to culture regardless of title. For those who do hold leadership roles, it reinforces the importance of leading through inspiration rather than authority
World-Class Service Delivery
Organizations known for exceptional service understand that experience drives loyalty. This program explores both internal and external service delivery — how we treat coworkers, members, clients, and customers alike. Participants learn practical “dos and don’ts,” communication strategies, and mindset shifts that elevate everyday interactions and create memorable service experiences that set organizations apart.
Teamwork Development
We are better together. High-performing teams embrace collaboration, positivity, and shared accountability. This program focuses on building teamwork skills that strengthen trust, encourage selfless mindsets, and align individuals around common goals. Participants learn how to support one another, communicate effectively, and contribute to a culture where the whole truly becomes greater than the sum of its parts.
Professionalism Development
We often spend more time with our coworkers than we do with our own families, so how we treat one another matters. This program reinforces professionalism, respect, and accountability in daily interactions. Participants learn to approach colleagues as valued internal customers, improving communication, strengthening relationships, and creating a workplace built on mutual respect.
Conflict Resolution
Conflict is not something to avoid — it’s an opportunity for growth. This program helps teams shift from viewing each other as the problem to working together to address the issue. Participants learn practical skills for navigating difficult conversations, managing emotions, and collaborating toward solutions. In a world of digital communication and quick reactions, these skills help teams have constructive conversations that benefit the entire organization.
Emotional Intelligence
As the world becomes more complex and stressful, emotional intelligence is essential for maintaining a healthy and productive workplace. This program focuses on developing self-awareness, self-management, social awareness, and relationship management. Participants learn how to manage emotions, understand others, and build stronger connections — creating the mindset needed to deliver exceptional service and support one another effectively
Executive Coaching
Executive leadership carries unique responsibilities, and unique challenges. These programs are designed to strengthen alignment, sharpen leadership effectiveness, and provide confidential development opportunities for those guiding the organization. Strong executive teams create clarity, model culture, and set the tone for performance across the entire organization.
Top Team Alignment
Executives often lead different divisions, yet success depends on functioning as one unified leadership team. This program focuses on building trust, encouraging open communication, strengthening healthy debate, and increasing transparency around goals and priorities. When executives align around a shared purpose and support one another, the entire organization benefits. Top Team Alignment helps leaders pull in the same direction and collaborate for the greater good.
Executive Leadership
Reaching the executive level doesn’t eliminate the need for leadership development — it increases it. Leadership has no finish line, especially when leading other leaders. This program keeps executives sharp by strengthening coaching skills, enhancing influence, and refining leadership effectiveness. Participants focus on how to develop their teams, support middle managers, and model the behaviors that drive organizational success
Strategic Leadership Coaching
Executive roles can be demanding and, at times, isolating. One-on-one coaching provides a confidential space to think strategically, discuss challenges, and explore leadership growth. With an unbiased partner, executives can refine decision-making, strengthen communication, and focus on both personal and organizational improvement. This personalized approach helps leaders navigate complexity while staying grounded and effective.
Strategic Leadership Coaching
Executive roles can be demanding and, at times, isolating. One-on-one coaching provides a confidential space to think strategically, discuss challenges, and explore leadership growth. With an unbiased partner, executives can refine decision-making, strengthen communication, and focus on both personal and organizational improvement. This personalized approach helps leaders navigate complexity while staying grounded and effective.
Executive 360 Degree Reviews
Executives influence culture, performance, and direction — making self-awareness critical. A confidential 360° review provides valuable insight into how leadership is perceived across the organization. Participants uncover strengths, identify blind spots, and better understand their personal leadership brand. With clear feedback, executives can intentionally maximize their impact and model the leadership they want others to follow.
Contact Center Consulting
Contact centers are often overlooked, especially in organizations with multiple locations and strong in-person brands. Yet in today’s environment, contact center representatives interact with more members, customers, and potential clients than any other department. The contact center is the living, breathing front door of the organization. These programs help elevate the contact center as a strategic priority, strengthening service, performance, and the overall member experience.
Frontline Emotional Resilience Training
Contact center representatives experience a wide range of emotions throughout the day — from appreciative callers to highly frustrated ones. This fast-paced environment can create significant stress and emotional strain. This program equips frontline staff with emotional intelligence, de-escalation, and conflict resolution skills that help callers feel heard and validated while moving conversations toward productive solutions. Strong emotional resilience leads to better service, stronger engagement, and improved performance
Technology Strategy
Selecting and optimizing contact center technology can be complex. Even after choosing a platform, maximizing its capabilities often requires strategic expertise. This program helps organizations evaluate their current technology, optimize configuration, and align tools with operational goals. Whether refining your existing solution or exploring alternative providers, we work alongside your team to develop a strategy that enhances efficiency, service delivery, and overall performance
Data Review & Performance Insights
Contact center platforms provide a wealth of data — often more than teams know how to use effectively. This program simplifies the noise by identifying the most meaningful performance metrics and creating clarity around what truly matters. We help balance quality and productivity, establish consistent accountability, and guide leaders on when to explore deeper secondary data. The result is a streamlined approach that is easy for supervisors and frontline staff to understand and act upon
Contact Center Leadership Development
Strong leadership is essential to contact center success. This program focuses on managing performance through clear coaching agreements and meaningful data rather than simply managing people. Leaders develop skills in emotional resilience, de-escalation support, and performance coaching. The result is a confident leadership approach that drives engagement, improves accountability, and creates sustainable growth within the contact center.
ALL SERVICES
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Keynotes
Hire us for your next keynote experience.
Contact us to discuss topics, audiences, and outcomes.
Speaker School
Interested in becoming a professional speaker?
Learn from the best with Rick Olson Speaker School.
Leadership Development
Coaching College
Emerging Leaders Program
Leading with Emotional Intelligence
Executive Team Training
360-Degree Reviews
One-on-One Coaching
Culture Building
Leading Without a Title
World-Class Service Delivery
Teamwork Development
Professionalism Development
Conflict Resolution
Emotional Intelligence
Executive Coaching
Top Team Alignment
Executive Leadership
Strategic Leadership Coaching
360-Degree Reviews
Contact Center Consulting
Frontline Emotional Resilience Training
Technology Strategy
Data Review & Performance Insights
Contact Center Leadership Development
Let’s Work Together
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